Frequently Asked Questions

What are your exchange and return conditions?
If the products you purchased have not been used, washed or modified, you can exchange and return them within 7 working days, together with the sales invoice. When returning the products for which a corporate invoice is issued, the return invoice must be issued and sent. Otherwise, no refund can be made.
Products that have been stripped, washed or used are not refundable or exchangeable.
When making the return process, you must send the package content sent to you in full.
The return of the products that are not sent with their gelatin, locked case, information forms and accessories, if any, cannot be made in accordance with the distance sales contract that you have accepted while shopping.
Products sold as a set can only be returned or exchanged as a set. Products that are returned as a single piece by breaking down are not accepted and will not be processed.

How can I exchange or return?
It is sufficient to answer the questions in the exchange and information booklet sent to you with your products and send them back to us together with the invoice and the exchange booklet. You can find the necessary information for sending in the booklet.
Will I pay the return shipping costs?
No. The shipping costs of your return are covered by our company.
*If you want to change or return the products in your order after using your free exchange right once, the shipping costs will be your responsibility. When returning the products in your orders, you must send them at once. Otherwise, other shipping charges will be borne by you.
The size of the product I want to exchange is not in stock. What should I do ?
A certain number of spare stocks are reserved for replacement processes. If the product is out of stock, you will be contacted.
How can I track my Exchange or Return?
When sending to us for exchange or return, please request your shipment tracking number from the cargo company you have sent.
After your shipment reaches us, it will be processed within 7 working days.
You will not be informed about your return or exchange process. You will be contacted only if there is a situation that prevents your transaction from being carried out.
When will the product price be refunded to me when I make a return?
In terms of security, your payments are received through the PayTR (PayTR) system, and your payments are returned via the PayTR panel in the same way. It will be reflected in your account within an average of 15 working days. This period may vary depending on your bank.
Systemic errors may rarely occur during the return process. Therefore, if the return product price is not reflected on your card within 30 days, please contact us by sending an e-mail to or by calling 05069225680 during working hours.
Is my credit card information stored in your system?
We do not provide the credit card storage system for security reasons. If you have made a payment through PayTR before, your information can be saved in the PayTR archive and presented to you during payment in our online store. It is PayTR that stores your card information and presents it to you . Therefore, we cannot take any action. You should contact PayTR customer services regarding your requests.
If the answers above do not answer the questions in your mind, you can contact us via our contact number or e-mail.
My product arrived damaged, what should I do?
During transportation, your cargo passes through many transfer points. In rare cases, your orders may be damaged during this time. If you detect any damage to your package, do not accept the cargo and contact us. Even if the products are damaged, they can be repackaged by the courier company and delivered to you. In such a case, please contact us as soon as possible.